The definitions set out in Federal Decree-Law No. (9) of 2022, referred to hereinabove, shall be applied; otherwise, the following words and expressions shall have the meanings assigned thereto respectively, unless the context requires otherwise: 
Law: Federal Decree-Law No. (9) of 2022 on Domestic Workers. 
Preliminary Agreement: A written agreement between a Domestic Worker recruitment office and a Recruitment Agency abroad, which provides for the conditions and qualifications to be fulfilled by the Domestic Worker, based on the agreement concluded between the Employer and the Domestic Worker recruitment office. 
Suspension of Employer’s File: An action to be taken by the Ministry whereby the Employer is not granted a permit for recruiting a Domestic Worker for violating the provisions of the Law, the present Resolution or the governing resolutions thereof, as per the time limits and procedures set by the Ministry. 

The Domestic Worker occupations governed by the provisions of the Law and the present Resolution shall be according to Schedule No. (1) attached to the present Resolution. 

1. The following conditions shall be fulfilled to obtain a license for a Domestic Worker recruitment office: 

a. A person in a sole proprietorship or any partner in a legal person has never been convicted of a crime involving moral turpitude or breach of trust, a human trafficking crime or the crimes set forth in the Law, unless he has been rehabilitated, if he is sentenced to a custodial penalty or following the lapse of one year from the judgment date if a fine is ruled. 
b. The sole proprietorship or legal person shall provide to the Ministry a bank guarantee in an amount not less than, throughout the effective term of the license, (AED 500,000) five hundred thousand dirhams, which shall be automatically renewed, or provide security as an alternative to the guarantee, as per the mechanisms set by the Ministry. The Ministry may, as per the assessment of the risk factor, request to increase the bank guarantee amount. The Ministry may allocate the guarantee or security, in whole or in part, for the payment of any amounts payable by the Domestic Worker recruitment Office to the Domestic Worker, Employer or the Ministry for its failure to carry out its obligations, its failure to comply with the instructions and decisions issued to it or its failure to pay any fine that may be imposed on it. In all cases, the office shall replenish any shortage in the guarantee amount within (30) thirty days from the shortage date. 
c. A credit report shall be submitted by the license applicant and shall reflect its financial position, whether the license applicant is a person, sole proprietorship or partners in a legal person, provided that such report is issued by the competent authority. 
d. In case of combination of the activity of Mediation for recruiting Domestic Workers and the activity of the Temporary Employment of Domestic Workers, a separate license shall be obtained for each activity, in accordance with the conditions, requirements and fees required for each activity. 
e. Any other conditions set by a resolution of the Minister shall be met. 

2. The license issued by the Ministry to the Domestic Worker office shall be annually renewed, subject to the continuous fulfillment of all conditions required for the license. 
3. The Ministry may refrain from granting a license to the Domestic Worker recruitment office in the following cases: 

a. Where a license has been obtained and has been revoked or terminated by the Ministry for any reason whatsoever.
b. Where a violation of the legislation in force and the regulations applicable in the Ministry is repeated by the license applicant; and 
c. Any other cases decided by the Ministry. 

4. The Minister shall issue regulations on the mechanisms for licensing the practice of the Domestic Worker recruitment office activity should the office provide its services via digital channels. 
5. The license holder may not assign or sublet the license to third parties or introduce any change to the partners, either by addition or substitution, without obtaining the approval of the Ministry, as per the regulations applicable therein. 
 

In addition to the obligations prescribed for Domestic Worker recruitment offices set out in Articles (4) and (5) of the Law and the resolutions issued by the Ministry, they shall comply with the following: 
1. Before having a Domestic Worker recruited for employment in the State, a Domestic Worker recruitment office shall: 

a. Have the Domestic Worker medically examined to ensure his medical fitness for the work he will perform, in terms of his physical, mental, and psychological ability, and that he does not suffer from any chronic or infectious disease, as per the cases identified by the accredited medical authorities in the State, or from any health conditions that would reduce his ability to accomplish the work.
b. Make the Domestic Worker aware of all conditions required by the Employer to be fulfilled by the Worker, including experience and educational qualifications.
c. Ensure the availability of a certificate of experience in the required profession if it is among professions where the State requires certain certificates, such as nursing and car driving. 
d. Allow the Domestic Worker to review the job offer corresponding to the contract form to be concluded between him and the Employer and obtain his signature for approval.
e. Provide a certificate from the relevant authorities in the country of the Domestic Worker certifying that he does not have criminal records and that he is of good conduct and behavior in the cases identified by the Ministry. 
f. Provide a document proving that the office deals with officially accredited entities in the State from which the Domestic Worker is recruited. 
g. Provide a document stating its direct responsibility for paying any amounts as a commission to facilitate the Domestic Worker’s arrival to the State and conclude the contract, without charging the worker for such amounts; and 
h. Perform any other obligations determined by a resolution of the Minister. 

2. Obligations Towards Recruitment Agencies Outside the State: 

a. To meet the conditions and controls set forth in memoranda of understanding signed by the Ministry with the state in which the agency is located, along with disclosing to the Ministry the number and details of Domestic Workers allocated to the office. 
b. To sign a Preliminary Agreement with Recruitment Agencies abroad providing for the conditions and qualifications required to be fulfilled by the Domestic Worker, as well as the obligations and responsibilities towards him. 
c. To prohibit any dealing with any Recruitment Agency, office, or person or with any unlicensed entity abroad. In all cases, the Ministry may, based on reasons it deems appropriate, prevent the office from dealing with any Recruitment Agency or any entity abroad. 
d. To perform any other obligations determined under a resolution issued by the Minister.

3. Obligations Towards the Ministry: 

a. To adhere to strict confidentiality with regard to all data and information accessed by the office in the course of practicing its activity, and not to use such data and information nor publish or provide the same to other entities without the Ministry’s approval. 
b. To comply with the limits of fees of Domestic Recruitment offices prescribed by the Ministry for the services provided to the Employer or the Beneficiary, pursuant to the provisions of the Law, and not to collect any extra amounts. 
c. To comply with the government service fees determined by the Cabinet for the services provided to clients and not to collect any extra amounts. 
d. To provide all services of Domestic Workers, including the provision of service packages circulated by the Ministry at the rates approved thereby. 
e. To use electronic systems and software identified by the Ministry. 
f. To conclude Employment Agreements according to the forms approved under the Ministry’s system. 
g. To draft and manage records in such a manner as identified by the Ministry. 
h. To create a database according to the forms and standards set by the Ministry, so that it includes full information about Employers being dealt with, their addresses and categories of Domestic Workers recruited by the office and keep the same for a period not less than (10) ten years. 
i. Not to make its workers available for recruitment by an Employer whose file is suspended in the Ministry’s system, except in case of Temporary Employment and subject to the Ministry’s approval. 
j. To perform any other obligations established under a resolution issued by the Minister.

4. Obligations Towards Employers: 

a. To enter into a contract between it and the Employer/Beneficiary to govern the obligations pertaining to the recruitment and employment of Domestic Workers, as per the form approved in the Ministry’s system. 
b. To recruit a Domestic Worker as set out in the Preliminary Agreement. 
c. To perform any other obligations established under a resolution issued by the Minister. 

5. Where a Domestic Worker’s recruitment is made by designation/direct recruitment, the Domestic Worker recruitment office shall be exempted from the obligations set out in Paragraphs (b, c and g) of Clause (1) of this Article, provided that such exemption does not prejudice the public interest. 
6. The Minister may, where necessary, adjust the obligations set forth in this Article, taking into account the public interest. 

The Minister shall issue a resolution stating the procedures and conditions for issuing and renewing the licenses of Domestic Worker recruitment offices, as well as the cases and procedures of suspension or revocation of their licenses. 

1. A Domestic Worker recruitment office shall refund to the Employer the amount, in whole or in part, paid by the latter in any of the following cases: 

a. Lack of occupational competence and lack of good conduct of the Domestic Worker throughout the Probation Period. 
b. In case that the Domestic Worker terminates the contract or leaves the work in cases other than the ones set out in Article (10) of the present Resolution. 
c. In case that the contract is terminated by the Employer for non-fulfillment of the conditions agreed upon in the Preliminary Agreement or the contract concluded between the Employer and the Domestic Worker recruitment office. 
d. Any other cases identified under a resolution issued by the Minister. 

2. The amount referred to in Clause (1) of this Article, which shall be refunded by the Domestic Worker office to the Employer, shall be calculated as follows: (total cost of recruitment/term of the Employment Agreement of the Domestic Worker in months) x the remaining period of the Employment Agreement term. 
3. Notwithstanding Clause (2) of this Article, and in case of the occurrence of any of the cases mentioned in Clause (1) of this Article throughout the first month of the Domestic Worker’s service, or where it is proved that the Domestic Worker is physically unfit during the Probation Period, the office shall refund the full fees for recruitment to the Employer. 
4. In all the cases set out in this Article, the Domestic Worker recruitment office shall be exempted from refunding the prescribed amount where the Domestic Worker is recruited by designation/direct recruitment. 
5. In addition to the Domestic Worker recruitment office’s obligation to refund fees for recruitment to the Employer, it shall be bound to refund any government fees borne by the Employer if it is proved, throughout the Probation Period, that the Domestic Worker is physically unfit to perform the required domestic service. 
6. The office shall refund the amounts mentioned above to the Employer within two weeks from the date of returning the worker to the Domestic Worker recruitment office or notification of his absence from work. 
7. Where a Domestic Worker recruited by designation by name desires, throughout the effective term of the first contract, to transfer to a new Employer, the new Employer shall pay to the original Employer part of the amount that had been paid by the latter to the Domestic Worker recruitment office. Such amount shall be calculated according to the same formula set out in Clause (2) of this Article, in addition to paying government fees that had been paid by the original Employer for the recruitment and employment of the Domestic Worker, unless otherwise agreed upon between the original Employer and the new Employer. 
8. If the Domestic Worker, following the renewal of his contract, desires to transfer to a new Employer, the latter shall, in such case, pay any government fees that had been paid by the original Employer to renew the contract if such transfer is made within the first three months from the contract renewal, unless otherwise agreed upon between the original Employer and the new Employer. 

The Employer may arrange the Domestic Worker’s working hours to carry out the work assigned over the day, as required by the nature of work or housework; provided that the daily rest period of the Domestic Worker is not less than (12) twelve hours a day, including at least (8) eight consecutive hours. Times spent by the Domestic Worker without work, break time or food time shall not be calculated within the actual working hours. 

A Domestic Worker shall be entitled to one-day weekly rest to be determined as agreed upon between him and the Employer. However, the Employer may employ the worker on the day of weekly rest; provided that the worker is entitled to another rest day alternative to the one he worked on or to compensation equivalent to the wage of such day, taking into account that a worker may not be employed for more than two rest days in two consecutive weeks, unless otherwise agreed upon.

1. The provisions of the Law shall apply to a Domestic Worker who is employed on a Temporary Employment basis, with regard to governing his relationship with both the Domestic Worker recruitment office and the Beneficiary. 
2. The Temporary Employment shall be subject to the following conditions: 

a. The Domestic Worker recruitment office shall be licensed pursuant to the provisions of the Law and its Executive Regulations. 
b. The Domestic Worker who works on the basis of Temporary Employment shall reside at the Workplace identified by the Beneficiary, unless otherwise agreed upon between both the Beneficiary and the Domestic Worker recruitment office; and 
c. A contract shall be concluded between the Domestic Worker recruitment office and the Beneficiary, as per the form prepared by the Ministry, and a copy thereof shall be delivered to the Domestic Worker, as per the mechanisms identified by the Ministry. 
d. A Domestic Worker recruitment office may not, in its capacity as the Employer, refrain from implementing any of the obligations required from it towards the Domestic Worker due to the Beneficiary’s failure to fulfil the agreement concluded therewith. However, the office shall be responsible, jointly with the Beneficiary, for performing such obligations, while preserving all legal rights of the office towards such Beneficiary.  

1. A Domestic Worker may leave work in the cases indicated below, while reserving his rights, two weeks after notifying the Ministry of any of such cases, and the Employer’s failure to address the reasons for leaving the work, namely: 

a. Reduction of his Wage below the agreed wage indicated in the Employment Agreement. 
b. Failure of the Employer to fulfil their obligations under the Employment Agreement. 

2. A Domestic Worker may leave the work without notice if he is assaulted or humiliated by the Employer or the Employer’s representative or in any form of sexual assault punishable under the legislation in force in the State. In all cases, a Domestic Worker shall report to the competent authorities promptly after being assaulted and serve a notification to the Ministry within (3) three days from the date of leaving the work. 
3. In all cases, a Domestic Worker shall return to the Domestic Worker recruitment office that had recruited him to stay therein or specify another place for staying in, along with indicating a means of communication with him and notifying the Ministry of the same. 
4. In any of the above cases, and without prejudice to the worker’s right to reserve his rights for the period of his work, the Domestic Worker may transfer to another Employer or leave the country, in accordance with the controls and procedures set under a resolution issued by the Minister.  

1. A Domestic Worker may work for any person other than the employer, or the Beneficiary mentioned in the Employment Agreement only according to the procedures identified by the Ministry. 
2. Notwithstanding Clause (1) of this Article, a Domestic Worker may be allowed to work with any relative of the Employer up to the second degree, subject to the Domestic Worker’s consent. 
 

1. The Employer and Domestic Worker recruitment offices shall inform the Domestic Worker, upon his employment, of his occupational hazards and the means of prevention that shall be adopted by him and shall provide him with personal protective equipment against occupational hazards and diseases, such as wears, gloves, shoes and other tools and means that ensure his health and physical safety. Moreover, the Employer shall provide necessary measures to protect the worker from occupational hazards and diseases. 
2. The Domestic Worker shall comply with the instructions related to employment security and safety and shall use preventive equipment and undertake to exercise due care of such equipment in his possession. He shall not perform an act that may cause failure to implement the said instructions or misuse or inflict harm or damage on the means intended to protect his health and safety. 

1. If a dispute arises out between the Domestic Worker and the Employer and they fail to settle it amicably, they shall refer it to the Ministry through the channels determined by the Ministry.
2. Once the Ministry receives the dispute, it shall follow the following procedures: 

a. Present the dispute to the competent department at the Ministry or any other entity determined by the Ministry, which shall serve a notice to the parties to the compliant at the address mentioned in the compliant file to appear before it. Where no address is mentioned in the compliant file, the notice shall be served to the address listed in the Ministry’s files. 
b. A competent legal researcher shall, after hearing the statements of both parties, propose reconciliation according to the applicable rules in the Ministry. 
c. Where the amicable settlement between the parties to the dispute is impossible, the Ministry shall refer the matter, together with a legal opinion, to the competent court within two weeks from the date on which the complaint is filed. 
d. The complainant shall keep the Ministry informed of the matters taken place on the hearing and adjudication of the action. 

3. In all cases, no action may be admissible before the competent court before the procedures set forth in this Article are followed. 
4. The Minister may issue a resolution establishing the controls and procedures to be followed in case that a labor dispute causes the Domestic Worker’s discontinuation of his work with the Employer. 

A Domestic Worker whose work permit is revoked or has expired shall adjust his status or leave the State, pursuant to the laws, regulations and resolutions applicable in the State in this regard. 

The Ministry may suspend an Employer’s file in one of the following cases:
1. Where the Employer commits a material breach of its obligations established by the Law, the present Resolution and the resolutions issued by the Ministry, or the Agreement concluded with the Domestic Worker. 
2. Failure to pay the Wage agreed upon in the Employment Agreement for more than two months. 
3. Where it is proved that the Employer or one of his family member has assaulted or exposed the Domestic Worker to violence or harassment. 
4. Where it is proved that a report of absence from work reported by the Employer is invalid. 
5. Any other cases decided by the Ministry.

1. Subject to the provisions related to the penalties set out in the Law, if the obligations set out in the Law and the present Resolution are breached, the Ministry may impose the administrative penalties set out in Schedule No. (2) attached to the present Resolution to persons or Domestic Worker recruitment offices. 
2. Persons or offices subject to the administrative penalties set out in Schedule No. (2) attached to the present Resolution may file a grievance according to the mechanisms approved by the Minister.  

1. The provisions of this Resolution shall apply to Agreements to be concluded after the provisions thereof enter into force and shall apply to Agreements concluded before the entry into force upon the renewal of such Agreements or residence. 
2. The Minister shall be authorized to issue a resolution determining the minimum monthly salary/income of a foreign resident if he desires to recruit or employ a Domestic Worker, and he may set any other controls in this regard. 

Cabinet Resolution No. (22) of 2019 Issuing the Executive Regulations of Federal Law No. (10) of 2017 on Domestic Workers is hereby repealed. Moreover, any provision repugnant or contradicting the provisions of this Resolution is hereby repealed.

The Minister shall issue the resolutions necessary for implementing the provisions of this Resolution. 

This Resolution shall be published in the Official Gazette and shall enter into force as of the date of entry into force of the Law.