Definitions provided in the Federal Law No (6) of 2010 mentioned and amendments thereof shall apply to this resolution, otherwise, the following words and phrases shall have the meanings assigned to each of them, unless the context otherwise requires:
Company: Al Etihad Credit Bureau (AECB)
Law: Federal Law No. (6) of 2010 Concerning Credit Information, as amended.

The provisions of this resolution shall apply to the AECB, the Information Provider, the Information Report Receiver, any person that has a relation with the collection, keeping, analysis, classification, use, circulation and protection of Credit Information and products related thereto and the issuance and regulation of Credit Information report.

The AECB shall exercise its activities in accordance with the law, this resolution, its articles of association, and the controls issued by the Central Bank in this regard.

1. The following shall obtain the Credit Information Report or products related thereto:
    a. Federal and local governmental bodies.
    b. Commercial and specialised banks, investment companies, finance leasing companies and finance companies.
    c. Companies, individual commercial and professional institutions, and cooperative societies established in the State.
    d. Branches and representation offices of foreign companies and offices established in the State, and this shall not include foreign front companies (foreign companies that exercise an activity other than their declared one).
    e. Any person may request the AECB to obtain a Credit Information Report or Credit Index on himself or others, in accordance with the controls set by the Central Bank in this regard. 
2. Obtaining the Credit Information Report and the products related thereto shall be made by entering the electronic platform prepared by the AECB for this purpose, with compliance with the following:
    a. Concluding a membership agreement with the AECB to obtain the Credit Information Report, the Credit Index, or any products related thereto. In this agreement, the mutual rights and obligations between the two parties shall be determined, the mechanism for requesting and using any of the products, the terms, conditions and forms related to Credit Information for protecting Credit Information and ensuring confidentiality thereof, the financial consideration to be paid, the validity period of the agreement, and how it shall be determined, taking into account the Central Bank controls issued in this regard.
    b. Complying with the conditions, procedures and requirements set by the AECB to obtain any of its products.
    c. Paying the financial consideration referred to in Clause (3) of this Article.
    d. Obtaining the consent of the inquired person in writing or by any other legally acceptable means unless the law requires otherwise.
    e. Any conditions or controls set by the Central Bank in this regard.
3. In return for the Credit Information products it provides, the AECB shall collect the financial consideration shown in the table attached to this Resolution.

The request to issue a Credit Information Report shall contain the following data and information:
    a. The name of the Information Report Receiver, the address of his head office, and full data on the nature of his activity.
    b. The name and address of the inquired person, and adequate data on the nature of his activity.
    c. Evidence of the consent of the inquired person in writing, or by any other legally acceptable means in accordance with the cases stipulated in the law.

The Credit Information Report shall cover a period of (3) three years as of the date of its issuance.

The AECB shall:
1. Establish a database in which the names and addresses of Information Providers, Information Reports Receiver, and data of both the Credit Record and the Credit Index and all products related thereto and Credit Information Reports, and everything related thereto, and update it periodically.
2. Keep requests for obtaining Credit Information Reports, Credit Index and any products related thereto for a period of no less than (5) five years, as of the date of requests submitting.
3. Keep the Credit Information in its Credit Record for a period of no less than (10) ten years.
4. Take the necessary steps and procedures to link the Central Bank electronically to the AECB database.
5. Take all necessary measures and precautions to ensure and protect the security of the AECB and the security of Credit Information from loss, damage, entry, use or illegal or unsafe modification, whether by the AECB employees or others, and maintain support and retrieve information and data in emergency cases.
6. Prepare electronic forms for the purposes of issuing the Credit Information Report, the Credit Index and any products related thereto according to the Credit Record.
7. Prepare Credit Records according to the Credit Information provided to the AECB, including the names and addresses of persons and Credit Information related thereto, which shall be obtained from various sources, provided that the process of developing and updating the Credit Record shall be electronic.
8. Maintain the confidentiality of Credit Information and what is related thereto and not exchanging, disclosing, revealing thereof except in accordance with the law, this resolution, and the controls issued by the Central Bank in this regard.
9. Comply with the controls issued by the Central Bank regarding the request, collection, keeping, analysis, classification, use, circulation and protection of Credit Information, preparing Credit Records and Credit Information Reports, and regulating them in accordance with the law and this resolution.
10. Not issue a Credit Information Report except at the request of the Information Report Receiver, and the prior written approval of the inquired person, or at the request of the concerned judicial authorities or the Central Bank with an explanation of the reasons.
11. Take Responsibility in the case that a Credit Information Report is issued that shall include incorrect or inaccurate information, unless the AECB proves that it received such information as it is from the Information Provider or Information Provider intentionally provided incorrect or inaccurate information, the AECB shall refer to the relevant information provider for the compensation and damages it incurred.
12. Verify the identity and eligibility of the Credit Information Report Receiver, using legally acceptable means.

The AECB shall:
1. Provide thereof with Credit Information to prepare and develop its Credit Record database without requiring the person consent; and 
2. Request any additional Credit Information from information providers or correcting the Credit Information in the case the AECB discovers on its own that there are errors therein or based on complaints or requests submitted by the relevant persons.

Information Provider shall: 
1. Verify the validity and accuracy of Credit Information before providing it to the AECB.
2. Prepare the software, technical devices, and human resources necessary to provide the AECB with Credit Information and update thereof periodically according to electronic forms prepared by the AECB, in accordance with the controls issued by the Central Bank in this regard.
3. Develop a modern system and provide the necessary human resources to receive and examine complaints and objections to the Credit Information that has been provided to the AECB.
4. Take the necessary corrective procedures in the case that the Information Report Receiver objects to the content of the report, if the objection is proven correct.
5. Maintain the confidentiality of Credit Information and what is related thereto and not exchanging, disclosing, revealing thereof except in accordance with the law, this resolution, and the controls issued by the Central Bank in this regard.

The Credit Information Report Receiver shall:
1. Maintain the confidentiality of Credit Information and what is related thereto and not exchanging, disclosing, revealing thereof except in accordance with the law, this resolution, and the controls issued by the Central Bank in this regard.
2. Not use the Credit Information Report or any of the information contained therein except for the purposes specified in the request submitted by him to obtain that report.
3. Comply with the operational and administrative terms and conditions that the AECB obeys, in accordance with the controls issued by the Central Bank.

The Credit Information Report Receiver shall:
1. Request to correct the Credit Information contained in the Credit Information Report issued by the AECB, in the case that a request or complaint is received from the inquired person, with evidence and justifications being provided.
2. Request the issuance of a Credit Information Report, Credit Index or any products related thereto from the AECB, in accordance with the controls set by the Central Bank in this regard.

The inquired person shall:
1. Obtain his prior approval to issue his Credit Information Report, unless the law requires otherwise.
2. Request to correct the errors contained in his Credit Information Report issued by the AECB, providing evidence and justifications.
3. Recourse against any party in the case of publishing or exchanging Credit Information or issuing its Credit Information Reports without obtaining its prior consent, and in violation of the provisions of the law, or publishing or exchanging incorrect or accurate Credit Information about him.

1. The Information Report Receiver or the inquired person may submit a complaint to the AECB about any errors contained in the Credit Information Report, provided that the complaint shall be attached by evidence of his claim.
2. The AECB shall receive the complaint submitted by the Information Report Receiver or the inquired person according to the forms prepared by the AECB for this purpose, and it shall ensure that these forms meet all the conditions, requirements and attachments necessary for them.
3. The complaint shall be decided upon in accordance with the controls, procedures, and time periods determined by the Central Bank in this regard, provided that the complainant shall be notified of the action taken immediately upon investigation completion.

Providing Credit Information to the AECB in accordance with the law, this resolution and the controls issued by the Central Bank in this regard shall not be a breach of any of the confidentiality rules and provisions.

The AECB may use Credit Information to issue analytical and statistical reports and prepare advisory studies related to the economic and financial sectors and any other sectors related to Credit Information, in accordance with the controls issued by the Central Bank in this regard.

The AECB may exchange reports and credit information for non-nationals with Credit Information Companies and Centres outside the State on the basis of reciprocity principle, subject to the controls issued by the Central Bank and information exchange agreements approved by the competent authorities in the State.

Financial consideration table for Credit Information products attached to this resolution shall be applied as of 01.01.2022.

The referred Cabinet of Ministers Resolution No. (16) of 2014 shall be repealed. Any provision that opposes or violates the provisions of this resolution shall also be repealed.

This Resolution shall be published in the Official Gazette and shall be enforced as of the day following the date of its publication, subject to Article (17) of this Resolution.